人力资源管理HRM1

TextBook:FundamentalsofHumanResourceManagementbyRaymondA.NeoJohnR.HollenbeckPeriod:56Credit:3.5人力资源管理（双语）aboutthecourse双语教学(BilingualTeaching)是指在基础课或专业课教学中,直接选用国外原版教材,课堂讲授、课堂讨论、课后作业和成绩考核均采用外语或外语和母语两种语言进行的一种教学模式。双语教学的其目的是使学生以外语为工具系统学习一门新的专业知识,提高学生运用外语就所学专业知识和所学专业进行国际交流的能力,将外语发展成为第二语言。featuresofthecoursefocus:knowledgedifficulties:inEnglishmerits:(1)improveyourEnglishlevelwhileyoustudyspecializedknowledge(2)improveyourabilityofthinkinginEnglishHRM(HumanReaourceManagement)nature:basicspecializedcourseFeature:practice-concentratedmethods:(1)enhancedreading(2)groupstudy(3)morestudentparticipationinclass—reportingsystem5ChapterOneMANAGINGHUMANRESOURCESWhyisHRMimportanttoallmanagers?Youdon’twantto:1.Hirethewrongpersonforthejob.2.Experiencehighturnover.3.Haveyourpeoplenotdoingtheirbest.4.Wastetimewithuselessinterviews.5.Haveyourcompanytakentocourtbecauseofdiscriminatoryaction6WhyisHRMimportanttoallmanagers?5.Haveyourcompanycitedundernationaloccupationalsafetylawsunsafepractice6.Havesomeemployeesthinktheirsalariesareunfairandinequitablerelativetootherintheorganization.7.Allowalackoftrainingtoundermineyourdepartment‘seffectiveness.78ChapterVocabularyHumanResourceManagement（HRM)人力资源管理HumanCapital人力资本High-PerformanceWorkSystem高绩效工作系统JobAnalysis工作分析JobDesign工作设计Recruitment招募9ChapterVocabularySelection选拔Training培训Development开发PerformanceManagement绩效管理HumanResourcePlanning人力资源规划10WhatdoINeedtoKnow?1.DefinehumanresourcemanagementandthefeaturesofHR;explainhowHRMcontributestoanorganization’sperformance.定义人力资源管理及其特点；说明人力资源管理对企业绩效的作用1.Identifytheresponsibilitiesofhumanresourcedepartments.明确人力资源管理部门的职责2.Summarizethetypesofskillsneededforhumanresourcedepartments.了解人力资源管理人员应具备的技能11IntroductionHumanresourcemanagement(HRM)isdefinedasthepolicies,practices,andsystemsthatinfluenceemployees’behavior,attitudes,andperformance.人力资源管理被定义为能够影响雇员的行为、态度和绩效的政策、活动和制度。12IntroductionImportantHRMpracticesinclude:工作分析和工作设计、员工关系、招募、选拔、培训开发、绩效管理、新酬管理13HumanResourcesandCompanyPerformanceManagersandeconomistshavetraditionallyseenHRMasanecessaryexpense,ratherthanasourceofvaluetotheorganization.传统意义上,管理者和经济学家们将人力资源管理看作是一项必要的支出,而不是组织的价值源泉。TheconceptofHRMimpliesthatemployeesareresourcesoftheemployer.人力资源管理这一概念的含义是：雇员是雇主的资源。14HumanResourcesandCompanyPerformanceHumancapitalmeanstheorganization’semployeesdescribedintermsoftheirtraining,experience,judgment,intelligence,relationshipsandinsight.人力资本是指组织员工的培训、经验、判断力、智力、相互关系和洞察力。15HowdoesHRMcontributetoanorganization’sperformance?Byinfluencingwhoworksfortheorganizationandhowthoseindividualswork,HRMcontributestosuchbasicmeasuresofanorganization’ssuccessasquality,profitability,andcustomersatisfaction.人力资源管理通过影响为组织工作的人以及他们的工作方式来影响组织成功的基本指标如：产品质量、生产率水平和顾客满意度。16HowdoesHRMcontributetoanorganization’sperformance?HRMiscriticaltothesuccessoforganizationsbecausehumancapitalhascertainqualitiesthatmakeitvaluable.人力资源管理是组织成功的关键，因为人力资本具有某些有价值的素质。Intermsofbusinessstrategy,anorganizationcansucceedifithasasustainablecompetitiveadvantage.从企业战略上讲，如果一个组织具有可持续的竞争优势，它就能够取得成功。17HumanResourcesandCompanyPerformanceHumanresourceshavethesenecessaryqualities:Valuable有价值Rare稀缺Cannotbeimitated不可模仿Nogoodsubstitutes不可替代18ImpactofHumanResourceManagement19HumanResourcesandCompanyPerformanceHigh-performanceworksystem:anorganizationinwhichtechnology,organizationalstructure,people,andprocessesallworktogethertogivetheorganizationanadvantageinthecompetitiveenvironment.高绩效工作系统：其技术、组织结构、人员和工作程序结合起来能使组织在竞争的环境中具有优势的组织。20HumanResourcesandCompanyPerformanceMaintainingahigh-performanceworksystemmayinclude:DevelopmentoftrainingprogramsRecruitmentofpeoplewithnewskillsetsEstablishmentofrewardsforsuchbehaviorsasteamwork,flexibility,andlearning21ResponsibilitiesofHumanResourceDepartmentsTheresponsibilitiesofHRdepartmentsinclude:AnalysisanddesignofworkRecruitmentandselectionTraininganddevelopment22ResponsibilitiesofHumanResourceDepartmentsPerformancemanagementCompensationandbenefitsEmployeerelationsPersonnelpoliciesCompliancewithlawsSupportforstrategy23SkillsofHRMProfessionals24SkillsofHRMProfessionalsHumanrelationsskills（人际关系技能）:HRmanagersneedknowledgeofhowpeoplecananddoplayaroleingivingtheorganizationanadvantageagainstthecompetitionaswellaspolicies,programs,andpracticesthatcanhelptheorganization’speopledoso.人力资源管理人员需要了解怎样使人有能力并且一定能在打造组织竞争优势中发挥作用，同时还要知道什么样的政策、工作程序和做法有助于组织成员发挥作用。25SkillsofHRMProfessionalsSomeofthehumanrelationsskillsthatareofparticularimportancetodayarecommunicating,negotiating,andteamdevelopment.沟通、谈判和团队开发都是现阶段特别重要的人际关系技能。26SkillsofHRMProfessionalsDecision-makingskills（决策技能）:Decisionmakingrequiresknowledgeoftheorganization’slineofbusiness（行业）andtheabilitytopresentoptionsintermsofcostsandbenefitstotheorganization,statedintermsofdollars.Decisionsmusttakeintoaccountsocialandethicalimplicationsofthealternatives（决策必须考虑可选择方案的社会和道德含义）。27SkillsofHRMProfessionalsLeadershipskills:Fulfillmentofthisroleincludesdiagnosingproblems,implementingorganizationalchanges,andevaluatingresults.完成这一任务包括问题诊断、实施组织变革及评价工作结果。28Sk