结易思然-革新的绩效管理-平衡计分卡(ppt52)

Copyright2000byKPMGConsulting.Allrightsreserved.KPMGKPMGKPMGKPMG1--结易思然顾问资料„-„„„„结易思然顾问资料’sLosAngelesNewYorkMiamiLondon•“Rightsizing”•TotalQualityManagement•ROIFocus•ReturntoCoreBusinessManagementInitiativesR&DMFGSALESClient•Globalization•TransnationalCorporations•NAFTA•MassCustomization•The“Global”Product•CustomerDemands•CustomerServiceandSatisfaction•EmployeesExpectations•Self-directed•The“Virtual”Corporation•InformationHighway•Process&TechnologyLinkage•Client/ServerComputing•Multimedia•MobileComputing•CrossFunctionalIntegration•ProcessImprovement结易思然顾问资料„„„„„结易思然顾问资料()5%25%85%60%结易思然顾问资料结易思然顾问资料„-„„„„结易思然顾问资料(BalancedScorecard)•TheGartnerGroup2000100040%•75•(BusinessUnit)••“”–•••(cause-and-effect)•结易思然顾问资料(hypotheses)“…..”••••结易思然顾问资料()结易思然顾问资料(where)(how)7.8.结易思然顾问资料结易思然顾问资料„-„„„„结易思然顾问资料–(1)•••••结易思然顾问资料•••()•••••••()•••••()••()•()•(cash-to-cash)••••结易思然顾问资料–(2)•••()•••结易思然顾问资料=++••••••结易思然顾问资料(3)•••结易思然顾问资料•••••结易思然顾问资料(4)••结易思然顾问资料“”结易思然顾问资料–GreenMeetingEntitlement–YellowMeetingPlan–belowEntitlement–RedBelowPlanProcessesCompetenceCustomers结易思然顾问资料(mln)ProductivitySales/wagebill3.65BalancedScorecard-BusinessUnitXCheckPoints252226782950Ifo%ageofsales14.50%16.50%19.00%WorkingcapitalTurnoverspeed5.977.73.934.37CashflowEuro(mln)346439576CustomersMarketshare%age22.80%23.40%25.40%DeliveryperformanceICSL93%95%97%CustomercomplaintsMaxtimetoclosure-days211410Salesofnewproducts%ageoftotalsalestbdtbdtbdBrandindexAbsolutevalue-nominal110110110SurveyresultsScore7.588.5ProcessesBESTMarketingSurveytoolscore368BESTPurchasingSurveytoolscore368BESTManufacturingSurveytoolscore479Cycletimereduction%agefromlastch