微软项目管理

MicrosoftSolutionFramework(Overview)微软（中国）开发合作部软件开发首席专家李东方AgendaOverviewTeamModelRiskManagementProcessVisionapprovedmilestoneProjectplanapprovedmilestoneScopecompletemilestoneReleasemilestoneProjectFailureRatesApplicationDevelopmentProjectsChallengedSucceededFailed28%46%26%“Whenprojectsfail,it’srarelytechnical.”JimJohnson,TheStandishGroupRootCausesofFailureSeparationofgoalandfunctionSeparationofbusinessandtechnologyLackofcommonlanguageandprocessFailuretocommunicateandactasateamProcessesthatareinflexibletochangeAgendaOverviewTeamModelRiskManagementProcessVisionapprovedmilestoneProjectplanapprovedmilestoneScopecompletemilestoneReleasemilestoneLesson2:TeamModelforApplicationDevelopmentAhigh-leveloverviewoftheteammodelrolesandresponsibilitiesinanapplicationdevelopmentprojectTeamGoalsforSuccessSatisfiedcustomersDeliverywithinprojectconstraintsDeliverytospecificationsthatarebasedonuserrequirementsReleaseafteraddressingallknownissuesEnhanceduserperformanceSmoothdeploymentandongoingmanagementTeamofPeersIsateamwhosemembersrelateasequalsHasspecificrolesandresponsibilitiesforeachmemberEmpowersindividualsintheirrolesHoldsmembersaccountableforthesuccessoftheirrolesDrivesconsensus-baseddecision-makingGivesallteammembersastakeinthesuccessoftheprojectProgramManagementDevelopmentTestingLogisticsManagementUserEducationProductManagementTeamModelforApplicationDevelopmentCommunicationProductManagementRoleActsascustomeradvocatetotheteamActsasteamadvocatetothecustomerDrivessharedprojectvisionManagescustomerexpectationsDevelops,maintains,andexecutesthebusinesscaseDrivesfeatureidentificationandprioritizationDevelops,maintains,andexecutesthecommunicationsplanProductManagementProgramManagementRoleDrivestheoverallprocessManagesresourceallocationManagestheprojectscheduleandreportsprojectstatusManagestheproductscopeandspecificationFacilitatesteamcommunicationandnegotiationDrivesoverallcriticaltrade-offdecisionsProgramManagementDevelopmentRoleBuildsandtestsfeaturestomeetthespecificationandcustomerexpectationsParticipatesindesignEstimatestimeandefforttocompleteeachfeatureServestheteamasatechnologyconsultantDevelopmentTestingTestingRoleDevelopstestingstrategy,plans,andscriptsManagesthebuildprocessConductsteststoaccuratelydeterminethestatusofproductdevelopmentParticipatesinsettingthequalitybarUserEducationRoleActsasteamadvocatetotheenduserActsasend-useradvocatetotheteamParticipatesindefininguserrequirementsParticipatesindesigningfeaturesDesignsanddevelopsusersupportsystemsDrivestheusabilityprocessUserEducationLogisticsManagementLogisticsManagementRoleActsasteamadvocatetooperationsActsasoperationsadvocatetotheteamPlansandmanagesproductdeploymentParticipatesindesign,focusingonmanageability,supportability,anddeployabilitySupportstheproductduringbetatestingTrainsoperationsandhelpdeskpersonnelforproductreleaseTeamandGoalAlignmentTeamroleProductmanagementProgrammanagementDevelopmentTestingUsereducationLogisticsmanagementGoalSatisfiedcustomersDeliverywithinprojectconstraintsDeliverytoproductspecificationsReleaseafteraddressingallknownissuesEnhanceduserperformanceSmoothproductdeploymentNotaTraditionalOrganizationalChartTestingDeveloperProjectManagerLogisticsDeveloperAnalystUserEducationCoordinationwithExternalTeamsTechnologyFocusBusinessFocusEndUsersBusinessArchitectsandPlannersCustomerTechnologyArchitectsandSteeringCommitteesOperationsandSupportGroupsEndUsersProjectTeamUserEducationDevelopmentTestingLogisticsManagementProductManagementProgramManagementLesson3:UnderlyingTeamModelPrinciplesSomeoftheprinciplesandpracticesthatmaketheteammodelsuccessfulPrinciplesofaSuccessfulTeamSharedprojectvisionProductmindsetZero-defectmindsetCustomer-focusedmindsetWillingnesstolearnWhatitmeansClearlyunderstandingprojectgoalsandobjectivesUnderstandingandbuyingintoavisionthatisheldbyallteammembersandthecustomerWhyitisimportantProvidestheteamauniformsenseofpurposeResolvesconflictingandcontradictoryvisionsClarifiesprojectgoalsandobjectivesEnsuresthatteammembersareworkingtowardthesamegoalSharedProjectVisionProductMindsetWhatitmeansTreatingallworkaspartofaprojectTreatingthefinaldeliverableoftheprojectasaproductWhyitisimportantFocusestheteamonexecutionratherthanprocessEnablestheteamtouseproductdevelopmenttechniquesIncreasesteamidentityandaccountabilityZero-DefectMindsetWhatitmeansCommittingtoqualityPerformingworkatthehighestpossiblelevelofqualityFocusingonachievingthequalitybarsetbytheteamWhyitisimportantIncreasesproductstabilityIncreasesschedulepredictabilityImprovesaccountabilityCustomer-FocusedMindsetWhatitmeansCommittingtounderstandingandsolvingthebusinessproblemFocusingonthealignmentofbusinessandtechnologyInvolvingthecustomerthroughouttheprocessWhyitisimportantIncreasesfocusoncustomerneeds,whichimprovesabilitytosolvethebusinessproblemFocusesinnovationonsolvingthebusinessproblemWillingnesstoLearnWhatitmeansCommittingtoimprovementthroughgatheringandsharingknowledgeIn