商务礼仪常识

LOGOEtiquetteinBusinessNegotiationGroup1：董闫帅琪袁森茹国宇陈宇航WhatisEtiquette?Etiquetteisacodeofbehaviorthatdelineatesexpectationsforsocialbehavioraccordingtocontemporaryconventionalnormswithinasociety,socialclass,orgroup.TheFrenchwordétiquette,literallysignifyingatagorlabel,firstappearedinEnglisharound1750.——WikipediaThetwogoalsofnegotiations:1.Creatingstrongdeals2.BuildinggoodrelationshipEtiquetteplaysanimportantroleinhelpingachievethegoals.–respectthemandbeinterested.WhatIsBusinessEtiquette?GoodEtiquettePoorEtiquetteMeetingcallingthemostseniorortheonewiththemostdirectorurgentinterestinthetopicdecidethetime,placeandagendaCommunicatebeforehand:Theobjective1.Theexpectedduration2.ItemsexpectedtobediscussedChair’sresponsibilitiesMakethepurposeandtimespanofthemeetingclear,andpreparationofdocumentsensurethemeetingiskeptasshortandeffectiveaspossibleappointsomeonetorecordtheproceedingsandthemajordecisionsoractionpointsMeetingmannersIftheresultsofthemeetinghaveaneffectonotherswhowerenotpresent,informthemPunctualityisamust.PreparationsHandoutsshouldbedeliveredatleastthreedayspriortothemeetingDresswellandarriveingoodtime.Alwaysremembertoswitchoffmobilephone.MeetingopeningIfthereisanestablishedseatingpattern,acceptit.Ifyouareunsure,ask.Acknowledgeanyintroductionsoropeningremarkswithabriefrecognitionofthechairandotherparticipants.Whendiscussionsareunderwayitisgoodbusinessetiquettetoallowmoreseniorfigurestocontributefirst.MeetingdiscussionNeverinterruptanyone.Notewhathasbeensaidandreturntoitlaterwiththechair’spermissionWhenspeaking,bebriefandensurewhatyousayisrelevantAlwaysaddressthechairunlessitisclearthatothersarenotdoingsoKeepthemeetinginformationconfidentialBrazilMakeappointmentsatleasttwoweeksinadvance.Bepreparedtocommitlongtermresources(bothintimeandmoney)towardestablishingstrongrelationshipsinBrazil.Someregionshaveacasualnessaboutbothtimeandwork.IndonesiaBeontimeforanymeetingsandnevermakeanycommentaboutthemeetingstartinglateoranypersonarrivinglate.Neverstandwithyourbacktoanelderlypersonorahighrankingofficial.Alwaysrisewhenyourhost/hostessenterstheroom.RussiaBeontimetoallbusinessappointments.DonotexpectanapologyfromalateRussian,anddonotdemonstrateanykindofattitudeifyourbusinessappointmentsbeginoneortwohourslate.Socialeventsaremorerelaxed.Itisacceptableforforeignerstobe15to30minuteslate.Russiansareknownasgreatsittersduringnegotiations,thisdemonstratestheirtremendouspatience.NewZealandAlwaysbeontimeorearlyforallappointments.Punctualityispartoftheculture.Maintainareserved,formaldemeanor,especiallywhenfirstmeetingsomeone.NormalbusinesshoursareMonday–Friday8:30am-5:00pmandSaturday9:00am-12:30pm.JapanBusinesscard•Japanesegiveandreceivebusinesscardwithbothhands.•PresentthecardwiththeJapaneselanguagesideup.•Donotwriteonthecard.•Donotputthecardinyoupocketorwallet.•Uponreceiptofthecard,itisimportanttoexaminethecardcarefullyasashowofrespect.Thecustomarygreetingisthebow.Ifyouaregreetedwithabow,returnwithabowaslowastheoneyoureceived.Thebusinesscardshouldbegivenafterthebow.NewZealandAlwaysbeontimeorearlyforallappointments.Punctualityispartoftheculture.Maintainareserved,formaldemeanor,especiallywhenfirstmeetingsomeone.NormalbusinesshoursareMonday–Friday8:30am-5:00pmandSaturday9:00am-12:30pm.Somedetailspriortocommencementofthedinnerparty:Uponinvitation(informthehostofyourdecision)Beingtimeconscious(arriveontimeorearly)Onarrival(takeoffyourhatandovercoat)Seating(taketheseatassignedbythe