ACCENTURE：管理咨询经典（英文版）

2019/9/2©AndersenConsulting20001Lecture–ManagementConsulting:AnIntroductionJürgenZech无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台AGENDAIntroduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart)无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台AGENDAIntroduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart)无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台OurMission:Helpingourclientscreatetheirfuture.ACCENTURE:MISSIONANDVISIONOurVision:Tobecomeoneoftheworld'sleadingcompanies,bringinginnovationstoimprovethewaytheworldworksandlives.无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台•OneGlobalFirm–Acttoenhancethecollectivevaluesoftheglobalpartnership,whilesustaininglocalculture.•Stewardship–Thinkfutureoriented;actandinvesttobuildastrongerfirmfortomorrow.•Integrity–Actwithopennessandhonesty.Always.•RespectfortheIndividual–Treateachpersonaswewouldliketobetreated.•QualityClientService–Understandandmeetclientexpectations100percentofthetime.•BestPeople–Arehighlycompetentandmakeacommitmenttoexcellence,teamwork,andthesuccessofourclients.ACCENTURE:COREVALUES无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台1989•AndersenConsultingbecomesaseparatebusinessunitfromArthurAndersen•$1.6billion•21,400employees1991•Horizon2000Initiativetodevelopmissionandstrategicplan•$2.3billion•25,000personnel1993•AndersenConsultingissuesitsfirstannualreport•$2.9billion•27,000employees1997•AndersenConsultingcreatesaglobalnetworkofcommunications-focusedsolutioncentersinanefforttosetthestandardforspeedandqualityofperformance•$6.6.Billion•53,000employees1998•$8.3billion•65,000employees2000•JoeForehandbecomesManagingPartnerandintroducesthe100DayPlan•AndersenConsultingwinsarbitrationagainstArthurAndersen01.01.01•Accenture,formerlyknownasAndersenConsultingACCENTURE:IMPORTANTMILESTONES无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台ACCENTUREGLOBALLYEmployees:over65,000Countries:48Revenue‘99:8,9BillionUSDClients:•ThevastmajorityofFortune30mostprofitableglobalpubliccompanies•Nearly75%ofFortune200globalcompanies•100ofthemostsignificant“IndustryStandard”Internetcompanies无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台ACCENTURE:DEVELOPMENTOFREVENUES(U.S.Billions)1993$2,8761994$3,4521995$4,2241996$5,3021997$6,6471998$8,3无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台ACCENTURE:GLOBALPERSONNELGROWTH199753,426199644,801199538,027199432,711199865,134无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台AmericasEMEAIAsia/PacificHamburgFrankfurtMünchenDüsseldorfBerlinWienZürichASG–Austria,Switzerland,GermanyACCENTUREINASG•2,750Employees•7Offices•Revenues:1,24Mrd.DM无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台GlobalCompetitiveOverviewStrategyDigitalEquipmentMcKinseyAndersenConsultingOrganizationProcessesInformationTechnologyBusinessProcessManagement(Outsourcing)CapGeminiSogetiUNISYSIBMComputerSciencesEDSBostonConsultingBoozAllen无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台ACCENTURE:MARKETUNITSFinancialServices•Banking•HealthServices•InsuranceProducts•Automotive,IndustrialEquipment,Travel&Transportation•Consumer&PharmaceuticalProducts•RetailCommunications&HighTech•Communications•Electronics&HighTech•Media&EntertainmentResources•Chemicals•Energy&NaturalResources•UtilitiesGovernment无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台ACCENTURE:SAMPLECLIENTLIST无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台AGENDAIntroduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart)无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台NATURE,TRENDS,CAREERSNatureandpurposeofconsultingRecenttrendsandcurrentchallengesStaffandcareerpathsinconsulting无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台NATUREANDPURPOSEOFCONSULTINGNatureandPurposeofConsulting•Definitionof„Consulting“•Brieflookintohistory•Differenttypesofconsulting•Consultingmarketoverview•Consultant:Professiondescription•Consultingstrategies•Shortoverviewovertheconsultingprocess•Reasonsforclientstohireexternalconsultants•Guidelinesfortheclient-consultantrelationship无忧资源：中国最大最全的资源下载网教育新天地：中国最大的学习培训咨询平台DEFINITIONOFCONSULTINGDefinitionofConsulting•„Togiveexpertadviceorprovideexpertcounsel.“(IKS)•„Consultingprovidesvaluebydiagnosing,strategizing,designing,constructing,integrating,operating,orimplementingsolutions.Consultingutilizesrelevantknowledge,basedonin