telephone

UnitOverviewBystudyingthisunit,youareexpectedto:●knowhowtomaketelephonecallsinbusinesscontext;●learnsomestrategiesofmakingcoldcalling;●writeamemoforphonemessages.Unit4TelephoningUnit4TelephoningUnit4TelephoningTask2Task1Unit4TelephoningTask1Theunderlinedwordsandphrasesarerelatedtotelephoning.Guesswhattheymeanfromthecontext.1.Thephonereceiverisoffthehook.NowonderIdidn’tgetanycallsforawholeday!2.Itriedtocallyou,butyouwereengagedatthatmoment.3.IgotacollectcallfromAlaska,whichcostmearound20dollars.4.Forfurtherinformation,pleasecontact41483323,extension2253.5.Andrialefthercellphoneathome.Youmaycallherofficelandline.6.Justamoment.IwillputyouthroughtoMr.Li’soffice.（电话听筒）没挂上转接对方付费电话电话分机座机忙碌的；占线的Unit4TelephoningTask2Areyoufamiliarwiththesentences?Workinpairsanddiscussinwhatcasesyoumayhearthem.1.对不起！您所拨打的号码是空号，请核对后再拨。——拨打空号2.对不起！您所拨打的用户已关机。——用户关机3.对不起！您拨打的用户暂时无法接通，请稍后再拨。——用户无法接通4.请不要挂机！您所拨打的用户正在通话中。——用户忙，通话中5.对不起！您拨打的电话暂时无人接听，请稍后再拨。——无人接听Unit4TelephoningMoreexpressionsrelatedtotelephoning:long-distance/trunkcall长途电话emergencycall紧急呼叫hotline热线YellowPages电话黄页areacode区号engagedtone占线音receiver电话听筒mouthpiece电话话筒holdon别挂电话hangup挂断电话StartingPointTextUnderstandingtheTextActivity1DealingwithLanguageFocusingOnGrammarSettingActivity2Unit4TelephoningUnit4TelephoningSetting:Receivingandmakingphonecallsisamustforbusinesspeople.Butnoteveryoneknowsmuchaboutthetelephoningetiquette.Let’sfirstlearnsometoptipsfortelephoning.Unit4TelephoningStartingPointTask1Makingaproperbusinessphonecallismorethantalkingaboutthemattersconcerned.Thefollowingaresomeactsthatalsoensureasuccessfulbusinessphonecall.Pleasearrangethemintheorderofprocedure.●A.Confirmingtheinformationifnecessary●B.Introducingyourself●C.Makingasmalltalk●D.Askingforthepersonyouwanttospeakto●E.Greeting●F.Statingthemainpointsofyourcall●G.ClosingthecallbysayingthanksorgoodbyeEBDCFAGUnit4TelephoningTopTipsforTelephoneEnglishIfyouarelookingforachallengingsituationtopracticeyourEnglish,justpickupthetelephone.Notbeingabletoseethepersonyouaretalkingtoandthereforetheirbodylanguageandexpressioncanmakechattingonthephoneoneofthemostdifficultformsofcommunication.Neverfear,though!We’vecompiledsometipstoguideyouthroughanaveragetelephoneconversationinEnglish.Unit4TelephoningEveryphonecallshouldbeginwithapolitegreetingsuchas“Howareyou?”or“Nicetohearfromyou.”Evenifyouarecallingabusinesscontactforaspecificpurpose,itcouldbethoughtrudetojumprightintobusinesswithoutalittlesmalltalkfirst.a.GreetingsUnit4Telephoningb.Therecomesthepoint,however,whereyouwanttomoveonfromfriendlychatandgetdowntobusiness.Inthissituation,usethephrase“I’mjustcallingto...”.Forexample,“I’mjustcallingtoseeifwecouldarrangeameetingtodiscussafter-salesservices.”Ifthesituationisreversed,however,andyouarewonderingwhysomeoneiscallingyou,youcanguidetheconversationbysaying“So,whatcanIdoforyou?”GettingtothepointUnit4Telephoningc.Ifyouhappentobespeakingwithaverytalkativeperson,itmaybedifficulttogetawordinedgewiseortocontributetotheconversation.Ifsomeoneisgoingonandon,andyou’dliketointerrupt,besuretodoitpolitely.Forexample,beginwith“Iwouldliketosaysomethinghere,ifImay.”or“MayIinterruptyouforasecond?”InterruptingwithoutinsultsUnit4Telephoningd.Ifyouaremakingplansonthephone,besuretoconfirmthedetailstowardtheendofthecall.Beginwithphraseslike“Pleaseletmeconfirm...”andfollowupwiththedetailsasyouunderstandthem.e.Sometimesthiscanbethetrickiestpartoftheconversation!Itmay,forexample,beappropriatetooffergoodwishes,suchas“goodluckonthatinterview”or“hopeyoufeelbettersoon”.Sometimesitmaybegoodtojustsayyouenjoyedspeakingtotheotherpersonortosay,forexample,“It’sbeengoodtotalk.”Also,keepinmindthatstrategicallysayingtheword“Well”atthebeginningofasentencecanindicatethatyouarereadytoendtheconversation:“WellJohn,it’sbeenapleasuretalkingtoyou.”or“Well…I’dbettergeton.I’velotstogetthroughtoday.”ConfirmingactionClosingthecallUnit4TelephoningMoretelephoningtechniques:●Chooseapropertimetocall,dontbetooearlyortoolateintheworkingday.●Speakclearly,nottoofast.●Takenotesifyouarenotclearaboutanythingandconfirmlater.●Followthecallwithnecessaryactions.Unit4TelephoningUnderstandingtheTextTask2Readthetextandmatchtheparagraphswiththesubtitlesbelow.dbecaUnit4TelephoningTask3Answerthequestionswiththeinformationyoufindinthetext.1.Whatmakeschattingonthephoneoneofthemostdifficultformsofcommunication?Speakingonthephone,wearenotabletoseethepersonwearetalkingtoandthereforetheirbodylanguageandexpression.Thismakeschattingonthephoneoneofthemostdifficultformsofcommunication.2.Howwouldyoumoveonfromthesmalltalktothebusinessyou’dliketotalkabout?Wemayusethephrase“I’mjustcallingto...”,or“So,whatcanIdoforyou?”ifsomeoneiscallingus.Unit4Telephoning3.Ifsomeonekeepstalkingonandon,whatwouldyousaytointerrupthimorherpolitely?“Iwouldliketosaysomethinghere,ifImay.”or“MayIinterruptyouforasecond?”4.Whatissuggestedifyouaremakingplansonthephone?Besuretoconfirmthedetailstowardtheendofthecall.5.Whichwordmayindicateyou’dliketoendtheconversation?Theword“Well”.Task3Answerthequestionswiththeinformationyoufindinthetext