chapter-7-Staying-at-a-Hotel

Unit7StayingataHotelNEUSchoolofBusinessAdministration2/Chapter7BackgroundDerekwasworryingaboutmeetingthelaunchdeadlineofBigBoss.KatehadtotraveltoUStonegotiatewiththedistributors.Shearrivesatthehotelandisgoingtocheckin.Mr.SakaileftforFrankfurtwithgreatsatisfactionwithBigBoss,andisgoingtohaveameetingwithGeorgePearsonofJKToys,themaincompetitorofBiburySystems.NEUSchoolofBusinessAdministration3/Chapter7BOOKINGINTOAHOTEL饭店登记ORDERINGAMEAL点菜MAKINGACOMPLAINT抱怨ObjectivesNEUSchoolofBusinessAdministration4/Chapter7Inthisunit...Katemakesacomplaintatherhotel.Mr.SakaimeetsMr.PearsonfromJKToys.NEUSchoolofBusinessAdministration5/Chapter7Newwordsandexpressionsreservation预定registration登记registrationfee注册费/挂号费registrationnumber注册号码homeaddress家庭住址available可用的homemarket国内市场homeproduct国内产品homesale内销tomakeareservation预定underthecompanyname以公司的名义strongpresence实力强salesfigures销售数字ourfault我们的过失confusion混乱/搞不清NEUSchoolofBusinessAdministration6/Chapter7accept接受withourapologies抱歉check帐单（美式）bill帐单（英式）checkout结帐离店atstandardrate标准价二、西餐菜谱：1.Menu菜单2.starters第一道菜（通常指汤类）3.maincourse主菜4.vegetables蔬菜5.desserts点心（特指甜点心）6、beverages饮料三、常用信用卡：Creditcard信用卡InternationalCard国际信用卡VisaCard维萨卡MasterCard万事达卡NEUSchoolofBusinessAdministration7/Chapter7NEUSchoolofBusinessAdministration8/Chapter7BookingintoahotelWhatshouldKateprovidetothehotelreceptionist?A.PassportB.ReservationNameC.CompanyaddressD.DepositE.CreditCardF.CarregistrationG.Driver’sLicenseH.SignatureI.HomeaddressJ.USDollarsNEUSchoolofBusinessAdministration9/Chapter7HOTELRECEPTIONIST:Goodevening,madam.KATEMCKENNA:Goodevening.Ihaveareservation，ThenameisMckenna.Aroomforonenight.HOTELRECEPTIONIST:I'lljustcheck.HOTELRECEPTIONIST:I'msorrybutthere'snothinghereunderthatname.KATEMCKENNA:Ah,perhapsit'sunderthecompanyname.BiburySystems.HOTELRECEPTIONIST:I'lljustbeasecond.HOTELRECEPTIONIST:I'msorrythere'snothingdownhereunderthatname.KATEMCKENNA:Oh,dear.Isitpossibletobookaroomforonenight,please?HOTELRECEPTIONIST;I'mafraidweonlyhaveasuite.KATEMCKENNA:Howmuchisthat?HOTELRECEPTIONIST:That'stwohundredandeightydollarsincludingbreakfastandsalestax.KATEMCKENNA:I'lltakeit.HOTELRECEPTIONIST:Howwillyoubepaying,madam?KATEMCKENNA:Creditcard.HOTELRECEPTIONIST:Thatwouldbefine,thankyou.Couldyoujustcompletethisform,please?It'syourhomeaddress,theregistrationnumberofyourcarifyouhaveoneandjustputyoursignaturedownhere.HOTELRECEPTIONIST:It'stheTowerSuiteandit'sonthetwenty-thirdfloor，Wouldyouliketoorderanewspaper?KATEMCKENNA:Yes,please.TheHeraldTribune.HOTELRECEPTIONIST:I'llhavethebellhopseetoyourbags.KATEMCKENNA:No,thankyou.Ionlyhaveonebag.HOTELRECEPTIONIST:Enjoyyourstay.KATEMCKENNA:Sorry,whattimedoyoustartservingdinner?HOTELRECEPTIONIST:Dinnerisservedfromseveno'clocktilltenthirty.Thediningroomisdownthere,throughthedoorontheleft.KATEMCKENNA:Thankyou.NEUSchoolofBusinessAdministration10/Chapter7GEORGEPEARSON:It'sgoodofyoutoseeme.MR.SAKAI:Notatall.Ihaveheardalotaboutyourcompany.GEORGEPEARSON:Goodtings,Ihope.MR.SAKAI:Oh,yes.GEORGEPEARSON:Asyouknow.J.K.ToyshasastrongpresenceinEurope...MR.SAKAI:Yes,Isawyoursalesfiguresforlastyear，Theyareveryimpressive.NEUSchoolofBusinessAdministration11/Chapter7What’sMr.Sakai’simpressiononJKToys?Paraphrasethekeysentences:Ihaveheardalotaboutyourcompany.(JKToyshasaremarkableperceptioninthismarket.)(Goodthings,Ihope!)Ohyes.(JKToyshasawell-knownreputation.)JKToyshasastrongpresenceinEurope.(JKToystakesoverhighpercentageofmarketshareinEuropeanmarket.).....thesalesfigures.Theyareimpressive.(Mr.SakaitakesinterestsinJKToysalways.)NEUSchoolofBusinessAdministration12/Chapter7(JENNYROSS)ThankyouforcallingtheMarketingDepartmentofBiburySystems.I'mafraidourofficeiscloseduntilnineo'clocktomorrowmorning.Pleaseleaveyourname,yourtelephonenumber,thetimeofyourcall,andyourmessageafterthetone.KATEMCKENNA:Hi,thisisKate.ItsseventhirtyonThursdayevening.I'mattheTowerHotel.Jenny,assoonasyougetincouldyoufaxmeacopyofthecontractweareofferingtoDavidToys?Talktoyoutomorrow.Bye.NEUSchoolofBusinessAdministration13/Chapter7Kate’smessageNameTelephonenumberTimeofthecallMessageKateNotmentioned7:30onThursdayeveningFaxmeacopyofthecontractweareofferingtoDavidToysassoonaspossible.NEUSchoolofBusinessAdministration14/Chapter7WAITER:Goodeveningmadam.Doyouhaveareservation?KATEMCKENNA:DoIneedone?WAITER:No,wellthatwillbeokay,Iguess.Wouldyoulikesmokingornon-smoking?KATEMCKENNA:Non-smokingplease.WAITER:Wouldyoucaretofollowme?WAITER:I'mGregory,madam,andI'myourwaiterthisevening.CanIgetyouyourdrinkwhileyouaremakingyourselection?KATEMCKENNA:No,I'llorderrightaway.Somethinglight,Ithink.What'sinyourPresidentialChicken?WAITER:OurPresidentialChicken,wasspeciallycreatedforEx-PresidentGeraldFord.Itisstripsoffarmfreshbabypulletlightlysteamedandservedonabedofleeksgarnishedwithsnowpeas.Whatgoesreallynicewithit,wethink,isafluffybakedIdahopotatowithjustatadofsourcreamoryoghurt,ifyouprefer...KATEMCKENNA:Justrice,Ithink.WAITER:Wouldthatbewhiterice,brownrice,wildrice,brownandwildricemixedorFourSeasonsRisottino?KATEMCKENNA:Plain,boiled,whiterice.WAITER:Plainboiledwhiterice.A