写作9： 投诉申告信

写作专题9Aletterofcomplaint投诉信ALetterofComplaint•内容投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。•语气投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。•策略投诉信的写作策略Writingprocedure：说明投诉问题一描述具体情况一期待解决方案complainv.—complaintun.常用语块1.抱怨________________________2.表达不满________________________3.忍受________________________4.对……满意________________________5.糟糕的服务________________________6.采取措施________________________7.解决问题________________________8.预防……发生________________________poor\badservicecomplainaboutconvey/expressone’sdissatisfactionaboutputupwith/bear\toleratebecontent/satisfied\pleased\fulfilledwithtakemeasures\steps\actiontodosthdealwith/solvetheproblemprevent\stop\prohibit…fromhappening9.调查此次事件________________________10.以粗鲁的方式________________________11.向……道歉______________________12.出乎意料______________________13.不用说______________________14.尽快______________________15.把某事牢记在心______________________16.更糟糕的是____________________________17.让人失望的是______________________________inarudemanner\inanimpolitemannerinvestigate/lookintothematter/incidentmakeanapologyto…/apologizeto…(be)outofone’sexpectationneedlesstosay\letaloneassoonaspossiblekeep\bearsth.inmindwhat’sworse\worsestill\tomakemattersworsetoone’sdisappointment18.全额退款_________________________19.出毛病________________________20.推迟交货________________________21.反复，再三______________________22.旅行社___________________________delayindelivering;delaydeliveryThereissomethingwrongwith…;…gowrongoverandoveragain;againandagainatravelagencyafullrefund套用句式1.我今天写信是投诉关于……2.这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。Ihavebeencontent/satisfiedwithyourservicefortheseyearsbutIamwritingtoexpress\conveymydissatisfactionabout…Iamwritingtoyoutocomplainabout…Iamwritingtoyouwiththepurposeofcomplainingabout…3.我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……4.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Itismysincerehopethatyouwillinvestigatetheincidentseriouslyandeffectivemeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.我要求他当面向我道歉。6.你若能尽快采取措施处理这个问题，我将感激不尽。Idemandthathe(should)makeanapologytomefacetoface.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.投诉信开头/结尾常用句式和套话1.投诉信开头常用句式和套话：•Iamwritingtocomplain/makeacomplaintabout/that...•Iamwritingtoexpressmydissatisfaction/disappointmentabout...•Iammostreluctant（不情愿的）tocomplain/Ifeelbadtotroubleyou,butIamafraidIhavetomakeacomplaintabout...•Iwishtodrawyourattentiontotheproblem/fault...thatIbought...投诉信开头/结尾常用句式和套话2.投诉信结尾常用句式和套话：•Ireallyhopeyouwilltakemycomplainsseriouslyand...•Iwouldappreciateitverymuchonconditionthatyouwillgiveimmediateattentiontothismatter.•Iwouldliketohavethismattersettledbytheendof...•Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.••Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.模版参考：投诉信Dear______,Iam______.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout....Thereasonsformydissatisfactionareasfollows.（总体介绍）.Inthefirstplace,______.Inaddition,______.Underthesecircumstances,Ifindit______（感觉）to______（抱怨的方面给你带来的后果）.Iappreciateitverymuchifyoucould______,preferably______,andIwouldliketohavethismattersettledby______（最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.落款ASample:产品投诉•Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.Practice1:习作修改(做短文改错，背经典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.onaftersenditmonthsHesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyiimpossiblehearingHow∧thePractice2:TopicSentenceTranslation1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.Practice2:TopicSentenceTranslation3)他是个非常没有耐心的人，根本不愿意回到我的问题。Heisamanlackinginenoughpatienceandisunwillingtoanswermyquestionsatall.4)我写信是告诉你们我不满意在你网站上购买的鞋子。IamwritingtoinformyouthatIamnotsatisfiedwiththeshoes(whichwa