Airline-ticket-reservation-system

44121564CHENGJun1Whyweneedanairlineticketreservationsystem?Withtheimprovementoftransportation,nowadayspeoplecantravelmoreconvenientlyandquickly.However,ithasbroughtupanimportantproblemwhichishowtopurchasetickets.Inordertosolvetheproblem,ticketcentrehasdevelopedanumberofwaystoeasethetension,suchasautomaticvendingwindow,seasonticketsandsoon.Butwheninternethasbecomemoreandmorepopular,thefutureofpurchasingticketshascometosurface,whichistheon-lineticketsreservationsystem.2HowtogotoHawaii?3Tom&MarywanttohaveahoneymooninHawaii,howtogothere?BookaticketQuestions?Howmuchwillthetripcost?Whentotakeoff?Whenwillwearrive?…….4Onlinebooking5Information:DestinationDateClassSingle/RoundNo.ofguestsHotel...AdvantagesofonlinebookingConvenientNoneedtotravelanywhere(tobookthetickets)MuchfasterReducetheriskoftakingmoneyRealtimeprocess(ifyoubookaseat,itwillautomaticallyupdateitsonooneelsecantakethatseat.CanaccessmoreinformationandfindotherdealsonlineWebsitescancomparedifferentflightpricesanddetails6TicketbookingsystemThewholebookingsystemCustomerWebsiteWebserviceCustomerserviceFinancialinstitution7ThemainpartofthesystemLoginandchecktheflightinformationprocessChargecreditcardprocessFailureresponseprocessAfterbookingprocess89ChargecreditcardprocessLoginandchecktheflightinformationprocessFailureresponseprocessAfterbookingprocessWebsitelogginginFindanairlineticketwebsitetologin.IfyouareregularcustomerIfyouareanewguyAftersuccessfullanding,gotosettheinformationoftheflight.10Websitereceivetheinfo1.Thewebsitereceivethecustomercriteria2.Aftersearching,presenttheflightinfotocustomer.11Thecustomer’sactions1.Noactionsfor15minPresentamessagerequestingtheuserstostartagainandcancelorder.2.GivetherequesttocontinuebookingRequestandgetCreditcardinfo.3.GivetherequesttocancelCancelorder.12CancelorderWhenthebookingprocessmeetssomeirreversibleerrors,thesystem“jump”tothecancelorderprocess.Then,therearesomedetailedstepstocancelorder.Theordercanceledend.13Payfortheticket1.Systemrequestthecreditcardinfo2.Customersendthecreditcardinfotothesystem3.Systemrequestauthorizationtochargecreditcard①DirectlytotheFinancialInstitution②Over30secwithoutresponsecustomerservicehandle14ResponsefromFinancialInstitutionReceivetheresponsefromthefinancialinstitutionIfchargeauthorized,booktheflightIfnot,presentamessagethatcreditcardcouldnotbechargedcancelorder15Flightcanbebookedsuccessfully?Iftheflightcanbebookedsuccessfully,gotothenextstep.IffailedLessthan4timeswaitfor30secandtryagain.Forthe4thtimepresentamessagethatcustomerservicewillhandletheorder.16Failedfor4timesIffailedfor4timesPresentamessagethatcustomerservicewillhandletheorderThen,“throw”tothemanualbookingpart.17Helpme,God!SucceedinbookingIfsucceedinlessthan4times,PresentamessagetoconfirmthebookingMailthetripinformationtothecustomerThebookingissuccessful.Closeorder18Remindthecustomer24hoursbeforetheflightSendthenotificationstothecustomeragainthroughtheregisteredemail,incaseofforgetting.19