创建工作业绩中的品质意识(1)

BuildingQualityIntoOn-The-JobPerformanceLauraGreggTechnologyIncreasingdemandsoftechnologyTechnologyHardwareSoftware“Techno-ability”Componentsoftechnology“Techno-ability”HardwareSoftwareEngineeringOperationsWorkareas“Techno-ability’HardwareSoftwareDoingUnderstandingDevelopingCreatingEngineeringOperationsWhatisrequiredofpeopleDoingUnderstandingDevelopingCreatingOJTClasses,CBTExperienceHowwelearn“doing”?JobsDutiesTasksProceduresStepsHomeownerYardworkCutlawnStartmowerPullropeJobAnalysisTaskAnalysisFocusondoingJobAnalysisVerifyReviseApproveTaskMatrix1.Listtheprocedures2.Listcompletioncriteria3.IdentifyordocumentstandardpracticeTaskAnalysisVerifyTaskAnalysisTeam(s)Job-holderorSMEPanelProjectTeamManagersMentorLearnerReviseApproveSOJTGuide&StandardPracticesLearningCertifierCertificationYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceThisprocessiscalledJobAnalysis.TheresultisachartofWHAThastobedone.JobanalysisforHomeowner=TasksAddGastoMowerCutLawnAdjustCuttingLevelStartMowerEmptyGrassBagMixGasChangeOil,PlugsSharpenBladeOverhaulEngineBasicIntermediateAdvancedThisprocessiscalledTaskAnalysis.TheresultisadocumentonHOWthetaskshouldbedone.TaskanalysisforCutLawn=Procedures•Donebyapanelof3-15jobholdersorsubjectmatterexperts•Takestwodaysoffacilitatedwork•ResultisTaskMatrix•MatrixverifiedbypanelYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceJobanalysisoutcomes•Roleclarity•Jobdescription•Education/trainingrequirementsWherethisjobanalysisprocessworksTechnicalorhighlystructuredjobsSocialorhighlycontextualjobs上下文的Taskanalysis•DoneforeachtaskonTaskMatrix•UsestwoSMEsworkingwithatechnicalwriter•Takesapproximatelyonehourpertask•ResultisStructuredOJTGuide•StructuredOJTGuideverifiedbypanelTask:CuttheLawn1.AddgastothemowerA103-52.SetthecuttinglevelC563.StartthemowerC734.ChangethegrassbagX104-5...•Listofprocedures•Completioncriteria•ReferencetobestpracticesSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagProcedure#Task:CutlawnDuty:YardworkProcedurelistoutcomes•Refinedtaskmatrix•Clearerjobdescription•Betterunderstandingaboutknowledgeandskillrequirements•Supportforon-the-jobtrainingSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagCompletionCriteriaReferenceGaugereads“full”MowDoc#22SafeDoc#8CBladesaresettocorrectheightforgrasslengthMowDoc#23MowerstartsandrunssmoothlyandsteadilyMowDoc#35OperatoremptiesbagwheneveritisfullMowDoc#37CompostDoc#7Procedure#Task:CutlawnDuty:YardworkStructuredOJT•Providesadefinitivetrainingplan–Clarifiesexpectations–Providesamapandcurrentstatus•Occurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothers•Offersstructuredguidanceandpracticeinareal-worldsetting精品资料网Gettingourarmsaroundthejob110100100010000Task:Cutthelawn1.AddgastothemowerA103-52.SetthecuttinglevelC563.StartthemowerC734.ChangethegrassbagX104-5...Gettingourarmsaroundthejob110100100010000StandardPracticesJobanalysistips•Pointstoponder–Stayontheroadto“what”–Bepreparedtorespondtoworkplaceproblems•Pitfallstoavoid–Detoursto“how”or“who”–TraditionalskillcategoriesTaskanalysistips•Pointstoponder–Choosecredibletaskanalysisteammembers–Focusoncriticaltasksandprocedures•Pitfalltoavoid–Insufficientteammembersupportsothattheycandotheanalysiswork•Pointstoponder–Identifyandplancommunicationscontentandtimelineforallstakeholders–Carefullychooseandtrainmentors•Pitfallstoavoid–Skippingthepilotrun–FailingtoprovideaformalfeedbackchannelWhatquestionsdoyouhave??????精品资料网